Sales Policy

Effective Date: January 7, 2025

At Basicsuri, we are committed to providing our customers with high-quality baby essentials at competitive prices. Our Sales Policy outlines the terms and conditions for purchasing products from our website, including payment methods, pricing, promotions, and order processing. By making a purchase through our website, you agree to the terms and conditions outlined in this Sales Policy.

1. Product Availability and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to keep our inventory updated, items may be out of stock due to high demand or other factors. If an item you’ve ordered is unavailable, we will notify you and provide options for a replacement or a full refund.

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. We reserve the right to adjust pricing due to factors such as supplier cost changes, market fluctuations, or promotional offers. Prices at the time of purchase are final.

  • Taxes: Sales tax will be applied to your order based on the shipping address and applicable state or local tax laws. The tax amount will be displayed during checkout before you complete your purchase.

  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. The shipping fee will be displayed at checkout before you finalize your purchase. We may offer free shipping on specific promotions or orders that meet certain criteria.

2. Payment Methods

We accept the following payment methods for online purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Secure online payments through your PayPal account.
  • Gift Cards: Basicsuri gift cards can be used as payment for orders.

By completing a purchase, you authorize us to process your payment using the selected payment method. Your order will be processed once payment has been successfully verified.

3. Order Processing and Confirmation

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include your order number, product details, and the total amount charged. If you do not receive a confirmation email, please check your spam or junk folder, or contact our customer service team for assistance.

  • Order Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary during peak seasons, sales events, or due to product availability.

  • Order Modifications: Once an order is placed and confirmed, it cannot be modified or changed. If you need to make changes, please contact us immediately. If the order has not been shipped, we will do our best to accommodate your request. However, we cannot guarantee that changes can be made after the order is processed.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options based on your location, including standard, expedited, and express shipping. Shipping times vary depending on your chosen method and destination.

  • International Shipping: At this time, we only offer domestic shipping within the United States. We do not ship internationally. We will notify you in case we expand our shipping options in the future.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.

  • Shipping Delays: While we strive to process and ship all orders in a timely manner, certain situations (such as weather delays, customs processing, or carrier issues) may cause shipping delays. Basicsuri is not responsible for delays caused by these factors.

5. Promotions and Discounts

  • Discount Codes: We may offer special promotions, discounts, or coupon codes to customers from time to time. These codes are typically limited to a specific time frame, product categories, or order requirements. To apply a discount, enter the promo code during checkout. Please ensure the code is applied before completing the purchase.

  • Limitations: Discounts, sales, or offers cannot be combined unless explicitly stated. Each promotion may have its own terms and conditions, including exclusions or limitations on which products are eligible.

  • Price Adjustments: If a product you purchased goes on sale after your order, we are unable to offer retroactive discounts or refunds on the price difference. Please check our current pricing and promotions before completing your order.

6. Cancellations

  • Order Cancellations: You may request to cancel your order within 24 hours of placing it. After this period, orders are processed and shipped, and cancellations may not be possible. To request a cancellation, please contact our customer service team immediately at info@basicsuri.com.

  • Cancellation of Out-of-Stock Items: If an item is out of stock after your purchase, we will notify you and give you the option to cancel the order or wait for the item to become available. If you choose to cancel, we will issue a full refund.

7. Return and Refund Policy

Please refer to our Refund and Returns Policy for detailed information on how to return items and request refunds. Returns and exchanges must be made within 30 days of receiving the order, and products must be in unused, unopened condition.

8. Customer Support

If you have any questions or concerns about our sales policy, or if you need assistance with your order, our customer support team is here to help:

Basicsuri
Email: info@basicsuri.com
Phone: 919-237-4637
Website: https://basicsuri.com