Payment Policy

Effective Date: January 7, 2025

At Basicsuri, we aim to provide a seamless and secure shopping experience for all our customers. This Payment Policy outlines the terms and conditions regarding the payment methods accepted, processing of payments, and any related concerns for purchases made on our website. By placing an order with us, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

We offer the following payment methods for orders placed on our website:

  • Credit and Debit Cards: We accept all major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: We also accept secure payments via PayPal for customers who prefer to use their PayPal account for online transactions.

  • Basicsuri Gift Cards: If you have a Basicsuri gift card, you can use it as a payment method during checkout.

  • Other Payment Methods: We may introduce additional payment methods at our discretion. Any new payment options will be clearly displayed on the checkout page.

2. Payment Processing

  • Secure Payment Gateway: All payments are processed through secure payment gateways. We use industry-standard encryption protocols to protect your payment information during transmission. We take the privacy and security of your financial data very seriously.

  • Authorization: When you make a payment, the transaction is authorized and processed immediately. If the payment is successfully authorized, we will proceed with fulfilling your order.

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive a confirmation, please check your spam folder or contact our customer service team for assistance.

  • Payment Failure: If your payment is declined or fails for any reason (e.g., insufficient funds, incorrect payment details), your order will not be processed. You will be notified immediately, and you can attempt to update your payment method and complete the transaction.

3. Billing Information

  • Accuracy of Information: You are responsible for providing accurate billing information during checkout, including the correct credit card details, billing address, and contact information. Any errors in your billing information may result in payment failure or delays in processing your order.

  • Address Verification: For security reasons, we may use address verification systems to verify the billing information you provide. In case of any discrepancies or issues, we will contact you to resolve the matter before processing your order.

4. Currency and Pricing

  • Currency: All transactions are processed in U.S. dollars (USD). We do not currently offer multi-currency options.

  • Price Changes: Prices are subject to change at any time. However, you will be charged the price listed at the time of checkout, and any promotions or discounts that apply will be reflected in your final payment amount.

  • Taxes: Sales tax will be applied to your order based on the shipping address and local tax regulations. The applicable sales tax will be displayed during checkout before you complete your purchase.

5. Payment Confirmation and Order Processing

  • Authorization: Your payment will be authorized and processed once it has been successfully verified. Please note that authorization does not necessarily mean that your order has been shipped. Your order will be processed after we confirm the payment, and you will receive a notification when it has been shipped.

  • Payment Holds: In some cases, we may place a temporary hold on your payment to verify the transaction or for fraud prevention purposes. This is a common security measure used by payment processors.

6. Refunds and Adjustments

  • Refunds: If you are eligible for a refund, the amount will be credited back to your original payment method. Please refer to our Refund and Returns Policy for details on how refunds are processed.

  • Adjustments: If there is an issue with your payment (e.g., overcharge, duplicate charge, or payment error), we will investigate the issue and process the necessary adjustments. You will be notified if any payment-related adjustments are made to your order.

7. Payment Fraud and Security

  • Fraud Prevention: We take the security of your payment information seriously. We use advanced fraud detection technologies to monitor transactions for suspicious activity. If we detect any potentially fraudulent activity, we may cancel the order or ask for additional verification before proceeding.

  • Authorization Holds: In cases where we suspect fraud, your payment may be placed on hold while we verify the information. If we are unable to verify the details, your order may be canceled, and you will be notified via email.

8. Payment Disputes

If you believe there is an issue with a payment or charge related to your order, please contact our customer service team immediately at info@basicsuri.com or call us at 919-237-4637. We will work with you to resolve any payment disputes as quickly and efficiently as possible.

9. Payment Terms for Promotional Discounts

  • Promo Codes: If you use a promo code or discount coupon, the discount will be applied at checkout. Promo codes cannot be combined with other offers unless explicitly stated.

  • Promotional Limits: Some promotional offers or discounts may have limitations or exclusions. These will be specified in the terms and conditions of each offer. Please read and understand the terms before applying any promo codes.

  • Expired or Invalid Codes: Promo codes that have expired or are entered incorrectly will not be applied to your order, and no discount will be given.

10. Contact Us

If you have any questions or concerns about this Payment Policy, or need assistance with a payment-related issue, please don’t hesitate to contact us:

Basicsuri
Email: info@basicsuri.com
Phone: 919-237-4637
Website: https://basicsuri.com